Privacy Policy

Effective date: 20.07.2025
Controller / Company: MG Forge LLC (registered in Vietnam)
Address: Ngõ 70 Thạch Cầu, Long Biên, Hà Nội 100000, Vietnam
Contact: mmg.forge@gmail.com
Website: mg-forge.com

1. What this policy covers

This Privacy Policy explains what personal data we collect, why we use it, who we share it with, how long we keep it, and what rights you may have under European and U.S. privacy laws.

2. What data we collect

We collect information you provide when you place an order, contact us, or subscribe to our newsletter. This typically includes your name, email address, shipping address, and order details. If you provide a phone number (often required by couriers), we use it for delivery purposes.

We also collect limited technical and usage data when you browse our website. This may include IP address, device and browser information, approximate location, pages viewed, and cookie identifiers. We use tools such as Google Analytics and Meta Pixel for analytics and advertising measurement/remarketing.

We do not store full payment card details. Payments are handled by PayPal and Wise under their own policies.

3. How we use your data

We use your data to process and fulfill orders, arrange shipping, confirm payments, communicate about your order, and provide customer support. We also use it to handle warranty and defect claims, maintain accounting and tax records, improve website performance, prevent fraud and misuse, and protect our legal rights.

If you subscribe to our newsletter or consent to marketing communications, we use your email address to send updates and promotional content. You can unsubscribe at any time.

4. Legal basis (EU/EEA/UK)

If you are located in the EU/EEA/UK, we process personal data because it is necessary to perform a contract (to fulfill your order), because we must comply with legal obligations (for example, accounting), because we have a legitimate interest (security, fraud prevention, customer communication, and claims), and/or because you have given consent (newsletter and certain cookies where required).

5. Sharing your data

We share personal data only when needed to operate the store and deliver your order. This may include payment providers (PayPal and Wise), courier and logistics partners (most often DHL Express or an equivalent air courier), technology providers (hosting, email, website infrastructure), and analytics/advertising providers (Google and Meta). We may also share information with professional advisors (e.g., accounting) and authorities if required by law.

We do not sell your personal data to third parties for their own marketing purposes.

6. International transfers

We operate from Vietnam and use global service providers, so your data may be processed outside your country, including outside the EU/EEA. Where required, we use appropriate safeguards for international transfers and apply reasonable technical and organizational security measures.

7. Retention

We keep order and accounting data as long as necessary to fulfill the purposes described above, including legal and tax requirements and the time limits for possible claims. Newsletter data is kept until you unsubscribe. Cookie and analytics data retention depends on your cookie settings, tool configurations, and browser controls.

8. Your rights

If you are in the EU/EEA/UK, you may have the right to access, correct, delete, restrict, or object to processing of your personal data, and in some cases request portability. Where processing is based on consent, you may withdraw consent at any time.

If you are in the United States, privacy rights vary by state. Depending on your state, you may have rights to access, delete, correct, and obtain a copy of your data, and to opt out of certain types of processing such as targeted advertising. Where applicable, we honor opt-out signals such as Global Privacy Control (GPC) for uses that fall under state opt-out requirements.

To exercise any privacy rights, email mmg.forge@gmail.com with the subject “Privacy Request”. We may ask for information to verify your identity.

9. Cookies

We use cookies and similar technologies to keep the website working properly and to understand website usage. Google Analytics helps us measure traffic and site performance, and Meta Pixel may be used for advertising measurement and remarketing. Where required (especially in the EU/EEA/UK), we ask for your consent for non-essential cookies through a cookie banner. You can also manage cookies through your browser settings.

10. Changes and contact

We may update this Privacy Policy from time to time. The current version will always be available on our website with the effective date. For privacy questions, contact mmg.forge@gmail.com.